Refund & Cancellation Policy

Donations and prasadam booking refund guidelines

Donation Refund Policy

All donations made to ISKCON Astara Tarakeswar are voluntary acts of seva (service) and devotion. As a general rule, donations once made are non-refundable.

However, refunds may be considered in the following cases:

  • Duplicate payment If the same donation was charged more than once due to a technical error.
  • Incorrect amount If an amount significantly different from your intended donation was charged due to a system error.
  • Failed transaction with debit If your account was debited but the transaction was not confirmed on our end.

How to Request a Donation Refund

To request a refund, please contact us within 7 days of the transaction with the following details:

  • Your name and phone number used during donation
  • Transaction ID or payment reference number
  • Date and amount of the transaction
  • Reason for the refund request

Refund requests received after 7 days may not be processed.

Refund Processing

Approved refunds will be processed within 5–10 business days and credited back to the original payment method (bank account, UPI, or card).

Prasadam Booking Refund Policy

Prasadam (advance meal) bookings made through our website are subject to the following refund rules:

  • Cancellation before the booking date Full refund will be issued if the booking is cancelled at least 24 hours before the scheduled date.
  • Cancellation on the booking date No refund will be issued for same-day cancellations, as prasadam preparation is already underway.
  • Non-collection of prasadam If you do not collect your booked prasadam on the scheduled date, no refund will be provided.
  • Technical issues If a booking fails due to a technical error but your account is debited, a full refund will be processed automatically.

Seva Sponsorship Refunds

Seva sponsorship amounts are generally non-refundable once the seva has been performed or scheduled. If you need to cancel a future seva sponsorship, please contact us as early as possible.

Tax Receipts

All eligible donations qualify for 80G tax exemption under the Income Tax Act, 1961. Tax receipts are issued for completed donations. In case of a refund, the corresponding 80G receipt will be cancelled.

Contact Us

For any refund-related queries, please reach out to us:

See also: Terms & Conditions | Privacy Policy